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Shipping Policy:

Our shipping charges are as followed, depending on what products size and weight some products may be as followed:

USA Dinettes is a manufacturer’s supplier of a large line of bar stools, home bars and home furnishings. Most of our product costs include shipping depending on the make, model, manufacturer and weight.

  • Most products will be delivered via UPS Ground, FedEx or DHL Ground or truck and may be shipped directly from the manufacturer or our warehouse in Fort Lauderdale Florida depending on the model. Shipping times may vary depending on the type of product you order. Our product pages display approximate shipping times however may be shipped sooner or later. Feel free to call for more info on shipping. A representative may contact you via phone, fax or email to confirm with you the exact shipping costs if needed.

  • We do offer some custom products that may only be available via freight carrier (TRUCK) shipping which will be calculated and you will be contacted on this matter. EXAMPLE: Our solid Beachwood furniture weights makes some of these products a lot heavier than our standard bar stools and must be shipped via (DHL) trucking-required and need to be delivered on a pallet which also will prevent damage of this type of heavier furniture.

  • Shipping to ALASKA and HAWAII will be quoted separately due to carrier charges by boat or air.

  • Shipping outside of the US including Puerto Rico and the Bahamas the buyer must supply USA Dinettes with a freight forwarder in order for us to ship. Orders for any area outside of the US should be discussed via phone or email with the exact specifications.

  • When placing an order online you must verify if the shipping is different than the address on your Credit Card in order for us to assure that your product reaches the proper destination. If you have any special requests or directions for shipping we must be contacted with your name and order number to verify that the delivery is possible via phone or email. Most people will contact us directly.

  • Larger orders and commercial orders that include items shipped from different manufacturers or our location may be delivered separately depending on the type of furniture you purchase.

  • Orders can be shipped anywhere from 1-7 weeks depending on what you order. We do offer guaranteed shipping for some products only. You can call or email our representatives directly for a better estimate of when your order will be shipped.

  • We cannot ship to PO, APO or FPO Boxes.

  • Custom orders can also take from 1-7 weeks depending on the variables on the specific order.

Damaged & Lost Products through Shipping:

Shipments are rarely lost or damaged through shipping however you should follow these guidelines in case this ever occurs. This will assure that the proper actions can be taken by the customer.

Always count and inspects the outsides of your package(s) for damages, and document on the delivery ticket before the delivery person leaves. If you do not have time to inspect all of the packages before the carrier leaves and you are suspect to the appearance of any box please be sure to have this noted on the delivery receipt if you do not get a chance to inspect all boxes, (please note the “customer will contact the carrier within 24 hours”). This will allow you the time to inspect the boxes and let the carrier know if there are any problems with the packages you will contact them back promptly if there are any such damages.

  • Always verify the number of packages delivered to you and verify this with the packing slip and the carriers receipt.

  • You should unpack your order and check for damages. ( If any damages are discovered, keep the shipping package and all of the packing contents within and ask the shipper of your product to please inspect this immediately. All requests to the shipper must be in writing, please state that this was requested within 24 hours of delivery.

  • Please contact one of representatives with all of the pertinent information including your full name, order number, shipping info and the tracking number.

  • You must send in a written request before shipping back any products to our manufacturers or our warehouse without a written consent and authorization by USA Dinettes before returning your product.

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